Colleague Troubleshooting

Summary

This guide provides solutions to common issues users may encounter when using Colleague at North Island College. Follow the steps outlined below to resolve your issue or contact the support team for further assistance via the service desk.

Table of Contents

1. Access and Sign-In Issues
2. Data Entry Problems
3. Performance Issues
4. Contact Support

Access and Sign-In Issues

Unable to Sign In to Colleague

• Verify Internet connection: Ensure you have a stable Internet connection.
• Reset password: If you’ve forgotten your password, use the password reset option or contact IT support.

Data Entry Problems

Unable to Enter or Update Data

• Check permissions: Ensure you have the necessary permissions to enter or update data in the specific mnemonic.
• Restart Colleague: Try closing and reopening the Colleague application.
• Contact Support: If the issue persists, contact the IT support team for assistance.

Performance Issues

Slow System Response

• Close unnecessary applications: Close other applications that might be using up system resources.
• Restart your computer: Restart your computer to clear any temporary issues.

Contact Support

If you are having an issue that is not addressed here or resolved by something here you may put in a ticket with ITAS here