Perceptive Content Install/Fix

Perceptive Content Troubleshooting Guide

Summary

This guide provides solutions to common issues users may encounter when using Perceptive Content at North Island College. Follow the steps outlined below to resolve your issue, or contact the support team for further assistance.

Table of Contents

  1. Checking for Chrome and Adobe updates
  2. Re-installing Perceptive Content
  3. Synchronizing Devices with SCCM Server
  4. Contact Support

Checking for Chrome and Adobe updates

Issue 1: Perceptive Content issues are often resolved by updating Chrome and Adobe Acrobat.

  • Step 1: Open Chrome and select the three dots, then "Settings":
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  • Step 2: Select "About Chrome" and allow any updates to complete. Restart Chrome when updates are complete:
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  • Step 3: Open Adobe Acrobat, and select "Menu -> Check for updates":
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If there are no pending updates, or this doesn't resolve the issues, then a full re-install of Perceptive Content is required.

Re-installing Perceptive Content

Issue 2: Perceptive Content issues are often resolved by re-installing the program. After removing the program, follow these steps:

  • Step 1: Open SCCM
  • Step 2: Navigate to "Assets and Compliance -> Device Collections ->Application Deployment -> Perceptive Content"
  • Step 3: Right-click "Perceptive Content PSADT 7.7.0.351 - Req Ign MaintWin"
  • Step 4: Select "Properties"
  • Step 5: Select "Membership Rules"
  • Step 6: Select "Add Rule -> Direct Rule"
  • Step 7: Select "Next"
  • Step 8: Enter device name into "Value" field
  • Step 9: Select "Next"
  • Step 10: Select device from "Resources" list
  • Step 11: Select "Next"
  • Step 12: Select "Next"
  • Step 13: Select "Close"
  • Step 14: Select "Apply"​​​​​​​
  • Step 15: Select "OK"​​​​​​​

Synchronize Devices with SCCM Server

  • Step 1: Right-click "Perceptive Content PSADT 7.7.0.351 - Req Ign MaintWin"
  • Step 2: Select "Console Extensions (Collection) -> Trigger Client Actions -> Machine Policy Retrieval and Evaluation Cycle"

 

Contact Support

If you are having an issue that is not addressed here or resolved by something here you may put in a ticket with ITAS here

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