Knowledge Base

Categories (7)

Accounts and Access

Information regarding on-boarding new employees and access to NIC applications including myNIC and Colleague.
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Applications and Infrastructure

NIC's enterprise software applications and network infrastructure services (e.g. Colleague, myNIC, network shared and personal drives, OneDrive, SharePoint).
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Computers, Phones, and Printers

Desktop/laptop computers, telephones, printers and general devices.
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General Information

This category will include information relying to miscellaneous topics.
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Office of the Registrar

Request services and support related to student records, admissions, registration, student billing, grades etc.
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Teaching, Learning, and Classroom Support

Knowledge articles based on services and support related to supporting instructors with teaching, learning and technologies.
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Teaching, Learning, and Classroom Support

This category will contain all KB articles related to classroom technology solutions both for IT and staff/students.
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Articles (1)

How To: Make a User Documentation Article

A quick guide on making an article, using a template and best practices