Services A-Z (63)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Admissions

Request student admissions related service.

Advising and Counselling Bookings

Book an appointment with an educational advisor to create an educational plan, or book a counselling appointment if you need additional support.

B

Building and Room Access

Request access to buildings, classrooms, offices or other areas

C

Classroom Resources

Supports and services related to campus classrooms in areas such as audio-visual (data projector, speakers, document cameras), computer technology (desktop or laptop computers, instructor station), furniture (e.g., chairs, tables, whiteboards, corkboards).

Clockwork

Request support for the Clockwork system.

Colleague

Request technical support related to the Colleague ERP system.

Colleague Access

Request Colleague access, as approved by Student, Finance or HR

Computer Labs

Technology supports and services related to campus computer labs in areas such as software, fixing broken computers, access to programs, etc.

Course and Program Development and Renewal

Curriculum development and program enhancement services related to new course or program development, program review phases, quality assurance activities, surveys for program review etc.

Curriculum and Academic Calendar Management

Request services and support related to the Curriculog curriculum or Acalog academic calendar management systems.

D

Data Recovery

Recover information resources that have been lost or deleted.

Digital Learning Environments

Technology supports and services related to Blackboard Learn or Brightspace such as login issues, locating your course, navigating the environment, features, tools and functions, learning how to use components, missing items or tools not functioning properly etc.

Digital Signage

Ask for a slide on our interior digital displays to reach audiences on a single campus or across multiple campuses

Document Scanning

Request services and support to adjust or correct document types or scanned images in Perceptive Content (aka ImageNow).

Duplicate

Report duplicate student records.

E

Email and Calendaring

Technical support for NIC's email and calendaring services (Exchange/Outlook).

Employee Access / Change

Request access/change for employee IT resources

Events & Promotions

Request marketing support on NIC’s social media channels, with print promotional materials, advertising or on the NIC website.

F

Faculty and Staff Profiles

Update your existing photo and profile or submit details for a new profile.

FAST

Technical support for the FAST financial reporting system.

Finance

Financial information relating to students or programs

G

General Request

Need additional help or to request something you cannot find in the Applications and Infrastructure service catalog? Use this form to submit a ticket and someone will address it.

General Request

Need additional help or to request something you cannot find in the service catalog? Use this form to submit a ticket and someone will address it.

General Request

Can’t find what you are looking for? Tell us about your request and we’ll be in touch.

General Request

Need additional help or to request something you cannot find in the Student Records Office service catalog? Use this form to submit a ticket and someone will address it.

General Requests

Submit a general request or question.

Government Relations and Advocacy

Request support or materials for meetings with community or government partners

Grades

Request service related to student grades.

H

Hardware / Peripherals

Request technical support for NIC computing devices or peripherals or request equipment based on new requirements.

Health and Safety

Report any issues relating to employee safety or building and grounds hazards

Heating and Cooling

Report any issues with classroom and office temperatures

I

Internal Communications

Request an all-users email, portal post or other communication to NIC employees

IT Equipment Device Move

Request assistance in moving your computer, monitors, printer, or other devices to another location.

J

Janitorial

Request janitorial services or report any issues

L

Learning Technology Platforms

Technology supports and services related to teaching and learning web conferencing (e.g., BlueJeans), video streaming and storage platforms (e.g., Kaltura), student feedback platform (e.g., Blue), OpenETC platforms (e.g., WordPress and Mattermost).

Login/Password Assistance

Request assistance with your login credentials.

Logos & Templates

Do you need an NIC logo? Find print and digital versions of the current NIC logo here. Need a branded template? Find letter and poster-sized print templates, PowerPoint templates and more through our self-serve portal.

M

Maintenance and Repair

Report any building maintenance or repair to any office or classroom furniture

Media Relations and Releases

Request a media release, prepare for a media interview or related support

Microsoft Teams and Skype for Business

Technical support for Microsoft Teams and Microsoft Skype for Business.

myNIC (SharePoint)

Request assistance with the myNIC Portal.

myNIC (SharePoint) Access

Request access to myNIC resources.

N

Network File Services (P: and S: drive) Access

Request access to network drives (e.g. P: personal, S: shared etc.) or folders and files contained within.

Network Request / Problem

Request service for network infrastructure (wired ethernet, WiFi etc.) related needs or problems.

O

Office and Cell Phones

Technical support for office and cell phones.

Office, Furniture and Equipment Moves

Request help with office moves or moving furniture/equipment around in your office or other areas

P

Perceptive Content

Request technical support for the Perceptive Content (aka ImageNow) system.

Perceptive Content Access

Request access to Perceptive Content (aka ImageNow) services.

Printing

Printer problems and service requests

Printing Request

Submit any printing requests for NIC Print Shop

Program Promotion

Request a service to promote a NIC program to raise awareness for targeted audience.

Public Website Updates

Request content updates and corrections for the nic.bc.ca and foundation.nic.bc.ca websites.

R

Registration

Faculty can request registration information regarding a student or program

Reporting Services

Technical and development support for Reporting Services.

Reporting Services Access

Request access to Reporting Services.

Room/Equipment Bookings and Event Setup

Request room bookings. Book sound equipment, the use of the van and NIC branded tents. Request help with event setup.

S

Spam / Phishing / Quarantine

Report any potential spam or phishing activities.

Strategic Planning and Development

Are you interested in information on BUILD 2026, NIC Strategic Plan, need copies of the plan or want to submit additional information.

T

Teaching and Learning

Pedagogy supports and services related to designing and developing an assignment, assessment task, marking tool, lesson plan, course or program including teaching and learning strategies, student engagement and feedback methods, web tools etc.

Teaching and Learning General Request

Need help or have a request about something you can’t find in the service catalog? Use this form to submit a ticket and someone will get in touch with you to follow up.

V

Virtual Private Network (VPN) Access

The VPN service provides faculty and staff access to internal information resources and system when off-campus.

Virus / Malware / Cybersecurity

Report any virus, malware or cybersecurity activities or concerns.

W

WiFi Guest Access

WiFi access for guests to NIC. Please note: eduroam is available for non-NIC post-secondary students, faculty and staff.