Popular Services

General Request

Need additional help or to request something you cannot find in the service catalog? Use this form to submit a ticket and someone will address it.

Employee Access / Change

Request access/change for employee IT resources

Email and Calendaring

Technical support for NIC's email and calendaring services (Exchange/Outlook).

Network File Services (P: and S: drive) Access

Request access to network drives (e.g. P: personal, S: shared etc.) or folders and files contained within.

Digital Learning Environments

Technology supports and services related to Blackboard Learn or Brightspace such as login issues, locating your course, navigating the environment, features, tools and functions, learning how to use components, missing items or tools not functioning properly etc.

Building and Room Access

Request access to buildings, classrooms, offices or other areas

Hardware / Peripherals

Request technical support for NIC computing devices or peripherals or request equipment based on new requirements.

Printing

Printer problems and service requests

General Request

Need additional help or to request something you cannot find in the Applications and Infrastructure service catalog? Use this form to submit a ticket and someone will address it.

Public Website Updates

Request content updates and corrections for the nic.bc.ca and foundation.nic.bc.ca websites.

Office, Furniture and Equipment Moves

Request help with office moves or moving furniture/equipment around in your office or other areas

Colleague

Request technical support related to the Colleague ERP system.

Finance

Financial information relating to students or programs

Office and Cell Phones

Technical support for office and cell phones.

Network Request / Problem

Request service for network infrastructure (wired ethernet, WiFi etc.) related needs or problems.

Maintenance and Repair

Report any building maintenance or repair to any office or classroom furniture

WiFi Guest Access

WiFi access for guests to NIC. Please note: eduroam is available for non-NIC post-secondary students, faculty and staff.

Events & Promotions

Request marketing support on NIC’s social media channels, with print promotional materials, advertising or on the NIC website.

Login/Password Assistance

Request assistance with your login credentials.

Registration

Faculty can request registration information regarding a student or program

Janitorial

Request janitorial services or report any issues

myNIC (SharePoint) Access

Request access to myNIC resources.

myNIC (SharePoint)

Request assistance with the myNIC Portal.

Room/Equipment Bookings and Event Setup

Request room bookings. Book sound equipment, the use of the van and NIC branded tents. Request help with event setup.

Virtual Private Network (VPN) Access

The VPN service provides faculty and staff access to internal information resources and system when off-campus.